Frequently Asked Questions
Everything you need to know about our handmade treats and delivery.
How should I store my cakes and Biskies?
To keep your treats fresh, store them in an airtight container in the fridge. We recommend taking them out 20-30 minutes before serving to enjoy them at room temperature.
Do you offer nationwide delivery in the UK?
Yes, we deliver our cakes, brownies, and hampers across the UK mainland. We use specialized packaging to ensure your treats arrive in perfect condition.
Can I choose a specific delivery date?
Absolutely. During the checkout process, you can select a preferred delivery date from our calendar to ensure your order arrives exactly when you need it.
Do you provide options for dietary requirements?
We offer a delicious range of vegan and wheat-free options. While we take every precaution to avoid cross-contamination, please note that our bakery handles nuts, eggs, dairy, and gluten.
What is your policy on returns and refunds?
As our products are perishable food items, we cannot accept returns. However, if your order arrives damaged or there is an issue, please contact our team within 24 hours with photos so we can make it right.
Are your ingredients natural?
Yes, we pride ourselves on using high-quality, all-natural ingredients. We avoid artificial colors, flavorings, and preservatives to ensure our treats taste homemade.