Returns & Exchanges

Due to the perishable nature of our handmade treats, we are unable to accept returns or exchanges for food items once they have been dispatched. If your order arrives damaged or incorrect, please contact our customer care team within 24 hours of delivery to arrange a resolution.

Return Process

• 1.
  Inspect Your Order

  Upon arrival, carefully check your cakes, cookies, or hampers for any signs of transit damage or missing items.

• 2.
  Capture Evidence

  If there is an issue, take clear photographs of the packaging and the product as this helps us investigate with our courier partners.

• 3.
  Contact Our Team

  Email our [email protected] address with your order number and photos within 24 hours of receipt.

• 4.
  Resolution Process

  Our team will review your claim and, where applicable, issue a partial refund, full refund, or arrange for a fresh replacement to be sent out.